Frequently Asked Questions
Everything you need to know about your next home improvement project with Paint Outlets.
How do I ensure the paint color matches what I see on my screen?
Digital displays vary in color calibration. We highly recommend ordering a 4oz sample pot or a peel-and-stick color swatch before committing to a full gallon to ensure the hue perfectly matches your room's lighting.
What is your return policy on tinted or custom-mixed paints?
Because tinted paints are custom-mixed to your specific color choice, they are non-returnable. However, if there is a manufacturing defect or a mixing error on our part, please contact us within 14 days for a replacement.
How long will it take for my paint order to arrive?
Standard processing takes 1-2 business days. Once shipped, most orders arrive within 3-5 business days. Please note that heavy shipments may require specialized freight handling depending on the volume of your order.
Do you offer professional discounts for contractors?
Yes, we have a dedicated Pro Program for licensed contractors and interior designers. Members receive bulk pricing discounts, tax-exempt purchasing options, and priority shipping.
What should I do if my paint cans arrive damaged or leaking?
While we use secure, leak-proof packaging, accidents can happen during transit. If your order arrives damaged, take photos of the packaging and the product immediately and email them to our support team for a full refund or exchange.
Are your paints low-VOC or eco-friendly?
We carry a wide selection of Low-VOC and Zero-VOC paints that meet stringent environmental standards, ensuring better indoor air quality for your home and family.